Terms and Conditions






Reg. Merc. From Seville, Folio 79, Volume 208, Book of Companies, 2.619 Sheet

The present General Conditions will expressly regulate the relations arising between INDUSTRIAS SOMBRERERAS ESPAÑOLAS SA, POL. IND. LOS LLANOS C / CASTILLA LA MANCHA 202. 41909 SALTERAS, SEVILLA (hereinafter, "FERNÁNDEZ & ROCHE") and third parties (hereinafter, "Users") that register as users and / or purchase products through the online store of the official website of FERNÁNDEZ & ROCHE (http: // www. fernandezyroche ", hereinafter the" Store ").


2.1 The User undertakes, in general, to use the Store, to acquire the Products and to use each of the services of the Store diligently, in accordance with the law, morality, public order and the provisions of these General Conditions, and must also refrain from using them in any way that could impede, damage or deteriorate the normal operation and enjoyment of the Store by Users or that could injure or cause damage to the property and rights of FERNÁNDEZ & ROCHE, its suppliers, Users or in general of any third party.

3.1 FERNÁNDEZ & ROCHE reserves the right to decide, at any time, the Products that are offered to Users through the Store. In particular, FERNÁNDEZ & ROCHE may at any time add new Products to those offered or included in the Store, understanding that unless otherwise provided, such new Products shall be governed by the provisions of these General Conditions. Likewise, FERNÁNDEZ & ROCHE reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different kinds of Products offered in the Store.

3.2 The Products included in the Store will correspond as credibly as possible to the web display technology for the Products actually offered. The characteristics of the Products and their prices appear in the Store. The prices indicated in the Shop are in Euros and includes VAT, unless otherwise indicated.

4.1 In the maximum term of forty eight (48) hours, FERNÁNDEZ & ROCHE will send an email to the User, confirming the purchase. Said e-mail will assign a reference code of the purchase, and will detail the characteristics of the Product, its price, the shipping costs and the data of the different options to make the payment of the Products to FERNÁNDEZ & ROCHE.
4.2 The User who acquires a product through the Store must make the payment through the payment systems specifically detailed in the Store.
The payment systems are the following: payment by card and payment through Paypal.
4.3 FERNÁNDEZ & ROCHE will file the electronic documents in which the contract is formalized, sending a copy to the User once the purchase is made. The contract will be made in the Spanish language.

4.4 The order confirmation sent by FERNÁNDEZ & ROCHE is not valid as an invoice, only as proof of purchase. FERNÁNDEZ & ROCHE will send the corresponding invoice with the Product.


5.1 The user has a right of withdrawal whereby he / she can contact FERNÁNDEZ & ROCHE by e-mail at the following address: tiendafyr@isesa.es And to withdraw from the purchase in a term no longer than fourteen (14) business days, counted from the reception of the product. The Product must be sent together with the duly completed return sheet and a copy of the delivery note or invoice, duly completed, at the expense of the User, the cost of returning the Product.

5.2 The withdrawal involves the return of the amount paid, if the return period is less than four business days, the amount paid will be refunded and if that period is exceeded, the refund will be made by means of a voucher for the amount paid. The refund for the amount will be made by bank transfer, the term for such payment will be established in the Law, as soon as possible and a maximum of 7 days.

6.1 For any incident, claim or exercise of their rights, the User may send an email to the address tiendafyr@isesa.es.

In any case, the client will have at the same time claim sheets at the physical address of the establishment: C / Rosario 17, 41001, Sevilla.


7.1 The territorial scope of the sales through the Store is for any territory.
The Products purchased through the Store will be sent to the delivery address that the User indicates once the payment has been verified, with the maximum delivery period of 1-7 days (except in promotions and rebates).

In promotions and rebates we reserve the right to modify delivery times, these being between 2 and 15 days.

7.2 The delivery service of FERNÁNDEZ & ROCHE is carried out in collaboration with different logistics operators of recognized prestige. Orders will not be served in PO Boxes or hotels or other non-permanent addresses. FERNÁNDEZ & ROCHE is not responsible for possible delays in deliveries due to third-party management, such as logistics agencies, import delays or customs management.

7.3 The cost of the shipments is borne by FERNÁNDEZ & ROCHE as long as it exceeds the amount of 150 €. The costs of the returns will be borne by the customer. In case of being ordered abroad, the return postage will always be borne by the customer.


8.1 The User acknowledges that all the elements of the Store and of each of the Products, the information and materials contained therein, the brands, the structure, selection, arrangement and presentation of their contents, and the computer programs used in in relation to them, they are protected by intellectual and industrial property rights of FERNÁNDEZ & ROCHE itself or of third parties, and that the General Conditions do not attribute to it, with respect to said industrial and intellectual property rights, any rights other than those specifically contemplated therein.

8.2 Unless authorized by FERNÁNDEZ & ROCHE or, where appropriate, by the third party holders of the corresponding rights, or unless this is legally permitted, the User may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, or allow access to the public through any form of public communication of any of the elements referred to in the previous paragraph. The User must use the materials, elements and information accessed through the use of the Store solely for their own needs, being obliged not to directly or indirectly commercially exploit the materials, elements and information obtained through the same.

8.3 The User must refrain from circumventing or manipulating any technical devices established by FERNÁNDEZ & ROCHE or by third parties in the Store.

9.1 In compliance with the Law 15 / 99 LOPD, we inform you that your personal data and other information provided through the registration form, as well as that from the transactions made, will be included and kept in a file for processing, property of FERNÁNDEZ & ROCHE , as long as its cancellation is not requested. The treatment will be destined to the development and execution of the sale, the personalized attention of the products and services that it acquires and to the improvement of said attention, as well as to the promotion of own products and services and of third companies related to FERNÁNDEZ & ROCHE.
The user expressly authorizes FERNÁNDEZ & ROCHE the remission, including through electronic means, by FERNÁNDEZ & ROCHE and the aforementioned entities, of commercial communications and offers and promotional contests. □ yes, I accept.

9.2 The User may exercise at any time the rights of access, rectification, opposition or cancellation by contacting FERNANDEZ Y ROCHE, C / ROSARIO 17, 41001 SEVILLA or by email to tiendafyr @ isesa, enclosing a copy of your NIF or substitute identification document .
9.3 The answers marked with * in the registration form are mandatory. Your non-response will prevent you from making the purchase of the selected products.

10.1 FERNANDEZ & ROCHE uses cookies in order to improve their services, facilitate navigation, maintain security, verify the identity of the User, facilitate access to personal preferences and follow their use of the Store. Cookies are files installed on the hard disk of the computer or in the memory of the browser in the folder preconfigured by the operating system of the User's computer to identify it.

10.2 If you do not want a cookie to be installed on your hard disk, you must configure your Internet browser to not receive them. Likewise, the User may destroy the cookies freely. In case the User chooses to disable cookies, the quality and speed of the service may decrease and even lose access to some of the services offered in the Store.

These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and with waiver of any other jurisdiction, to the courts and courts of the user's domicile.