FAQ

When will I receive my order?

  • National: You will receive your order within 2-4 business days from Mondays to Fridays. Orders made during weekends and holidays will be processed the following business day. Deliveries may be delayed in periods of high demand.
  • Canary Islands, Ceuta and Melilla: Shipping as a package certified by the Correos postal service. Delivery period of up to 9 days. In this case, do not forget to provide us with your National Identification Number so we can proceed to the shipping.

The delivery periods will always be counted from the first business day from the purchase.

If the order takes longer, the customer will be notified of this situation.

On dates indicated as Christmas, Epiphany and long weekends, delivery dates may be extended due to the saturation of transport services.

We offer you the possibility of collecting the order free of charge from our store on calle Rosario, 17 (Seville). To do so, click on the “Collection in store” option when you confirm your purchase. After completing your purchase, we will send you an e-mail to confirm that you will collect it in store within 1-3 days.

  • International: The delivery periods are 8-10 days for Europe and 15-25 days for the rest of the world.

What is the shipping cost?

  • Peninsula, Balearic Islands and Portugal: €6.00
  • The Canary Islands, Ceuta and Melilla: €12.00

* FREE shipping for purchases over €100.00.

  • Europe: €18.00
  • Rest of the World: €30.00

* Europe: France, Austria, Belgium, Switzerland, Germany, Great Britain, Ireland, Italy, the Netherlands.

How do I track my orders?

You will receive information by e-mail on the steps completed and another e-mail with the tracking number of the carrier that will serve you to consult on its website the shipping progress when the package leaves our stores.

You can also contact us at tiendafyr@isesa.es or by telephone (+34) 954 914 732 during office hours (10:30 a.m-2:00 p.m.//5:00 p.m.- 8:30 p.m.).

If we detect any incident, we will contact you immediately through the e-mail address or telephone number with which you provided us.

Can I return my order?

If you are not satisfied with our product, you may return it to us within a period of 15 days, counting from the date on which the product was received. Remember that the product must not have been used and it must be in its original box in perfect conditions.

To request a refund, you must contact us by e-mail: tiendafyr@isesa.es.

We will reply to your request by e-mail indicating to you the detailed instructions and the reference number assigned. You must send the package at your own expense to our stores with the delivery method of your choice with the assigned reference number written on the outside of the package.

Packages sent with unpaid postage will not be accepted.

Once we have received the package in our stores and verified that it complies with all the conditions, we will refund you the corresponding amount through bank transfer within a maximum period of 7 days, provided that the return is less than four business days. If you exceed this period, the refund will be made through a voucher for the amount paid.

The cost of the product will be refunded, but the shipping, return or reimbursement costs will not be refunded. In the event that you reject the purchase once you have left our stores, the cost of the product will be refunded and the transport fees generated in the refund will be deducted.

It is only possible to exchange and return products purchased in our online store.

How can I place an order?

Placing an order in our online store is very simple, you only need to follow these steps:

  1. Search for the products that interest you on our website and access their product information sheet.
  2. Select size and colour.
  3. Click on "PURCHASE".
  4. A pop-up window will open with a summary of your order and you will have to confirm by clicking on "PLACE ORDER".
  5. On the following screen you must indicate your shipping details.
  6. Once you have completed everything correctly and have selected the delivery method, you must click on "MAKE PAYMENT" to be directed to the secure external payment platform.
  7. If the payment has been completed successfully, we will display a summary of the confirmation of your purchase and we will send you an e-mail with the summary of your order.

The orders will be prepared and delivered to the courier on the same day for purchases made from Monday to Friday during working hours. For orders placed during the weekend or holiday displayed on the website, we will prepare your order the next business day.

In which countries can you buy online from your website?

Our online store is available in every country.

However, you can always contact us first by e-mail at tiendafyr@isesa.es or telephone (+34) 954 914 732, during office hours (10:30 a.m.-2:00 p.m.// 5:00 p.m.- 8:30 p.m.).

How can I pay for my purchase?

You can pay for your purchase by card and through PayPal.

If you have problems when completing the purchase or with your card, please contact your bank or the gateway. For your security, payment will be made through a secure payment gateway with very demanding validation requirements.

In the event of rejection or cancellation, you must contact your bank. We recommend that you try making your purchase with another card or by using an alternative payment method such as PayPal.

Can I cancel or modify my order?

You may cancel or modify your order provided that it has not left our store.

Contact us through the e-email address tiendafyr@isesa.es or by telephone (+34) 954 914 732, during office hours (10:30 a.m.-2:00 p.m.// 5:00 p.m.- 8:30 p.m.), to check whether or not the change is possible.

We inform you that we cannot exchange the articles in an order for different articles; you must cancel the order and make a new order.

I am a business/self-employed and I require an invoice

Our online orders are accompanied by a printed invoice; you will also receive it by e-mail once the order is confirmed.

I wish to return a product that I did NOT buy on this website

We are very sorry, only exchanges and returns of products purchased from our online store are possible.

If you have a problem with the products purchased in other stores, contact the store where you purchased them, they will be delighted to help you! The store will help you with the management and will get in touch with us if necessary.

How can I know my size?

In general, we recommend that you choose your regular size. If you have doubts and only in certain models we may recommend that you buy a size larger/smaller than normal.

You will find this recommendation on the product information sheet, and you can also consult us by e-mail at tiendafyr@isesa.es or by telephone (+34) 954 914 732, during office hours (10:30 a.m.-2:00 p.m.// 5:00 p.m.- 8:30 p.m.), if you have more specific questions.

Which size system do you use?

The size measurement used in F&R is the European system.

Do you produce half sizes?

We are very sorry, but we do not produce half sizes.

I am looking for a store in my area, where can I consult it?

Our products are present in many hat, fashion and multi-brand stores.

Contact us via the e-email address tiendafyr@isesa.es  or by telephone (+34) 954 914 732, during office hours (10:30 a.m.-2:00 p.m.// 5:00 p.m.- 8:30 p.m.), and we will give you information about the store nearest to your home.

We inform you that some of our models are exclusively sold in stores; unfortunately for these products we do not have stock to place orders online.

I want to sell F&R in Spain and Portugal

Write an e-mail to pedidos@isesa.es indicating your personal details or contact our Sales Department by telephone (+34) 954 91 52 52 from 9:00 a.m. to 1:30 p.m.

I want to sell F&R outside Spain

Write an e-mail to orders@isesa.es  indicating your personal details or contact our Sales Department by telephone (+34) 954 91 52 52 from 9:00 a.m. to 1:30 p.m.